Refund policy

Return and Refund Policy — Grasby Art Cellar

We want you to be completely satisfied with your purchase from Grasby Art Cellar. Because each painting is an original, one-of-a-kind work of art, we ask that you review the following policy carefully before placing your order.

Damaged or Defective Items
If your painting arrives damaged during shipping, please contact us within 48 hours of delivery with photographs of the damage and packaging. We will work with you to arrange a full refund or replacement at no cost to you. All shipments are insured, and we will handle the claim on your behalf.

Returns
Due to the unique nature of original artwork, all sales are considered final. However, we understand that seeing a painting in person can be different from viewing it online. If you are not satisfied with your purchase, please contact us within 7 days of delivery. We may accept a return at our discretion, provided the artwork is in its original condition and packaging. Return shipping costs are the responsibility of the buyer.

Refunds
Approved refunds will be processed to your original payment method within 5–10 business days of receiving the returned artwork.

Contact Us
For any questions or concerns about your order, please email us at grasbyartstudio@gmail.com.